Terms and Conditions xe888 Users

Welcome to xe888. This Terms and Conditions document ("Terms") governs your use of the xe888.win website and all services provided through it ("Platform"). Please read this document carefully before registering or using any part of our Platform.

By accessing, registering for, or using the xe888 Platform in any way, you hereby acknowledge that you have read, understood and agree to be bound by all terms contained in this document, together with Privacy Policy and Responsible Gaming Policy which is also considered part of this agreement.

Xe888 reserves the right to update or modify these Terms at any time without prior notice. It is your responsibility to review this page periodically to ensure you are always aware of the latest version of the Terms in effect.

Use of the xe888 Platform is subject to the following eligibility requirements. You must meet all the following requirements before being permitted to register or use our services:

• You are 18 years and above at the time of registration.
• You are registering in your own name and not on behalf of any third party.
• All information provided during registration is true, accurate, and current.
• You have never been banned or suspended from using the xe888 Platform previously.
• You are registering and using the platform solely for personal entertainment purposes.

Each player is only permitted to hold one (1) active account at any one time. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, IP addresses, or device information — are strictly prohibited and may result in the freezing of all associated accounts and forfeiture of any existing balances and bonuses.

Xe888 reserves the right to request identity verification documents (KYC) at any time, including but not limited to copies of identification cards, bank statements, or proof of address. Failure to provide the requested documents within the specified timeframe may result in account suspension or closure.

Xe888 supports a wide range of local Malaysian payment methods including FPX, bank transfer, Touch 'n Go eWallet, GrabPay, and cryptocurrency. All transactions are processed in Malaysian Ringgit (MYR), except for cryptocurrency payments which are subject to the prevailing exchange rate.

Deposit: All deposits are credited to your account within the timeframe specified for your chosen payment method. Minimum and maximum deposit amounts for each payment method are as displayed on the Deposit page. xe888 does not charge any processing fees on deposits; however, third-party payment service providers may apply their own charges.

Withdrawal: All withdrawal requests are subject to a KYC verification process that must be completed before funds are released. Withdrawals may only be made via the same payment method used for the deposit, except in specific situations approved by the xe888 finance team.

• Withdrawal processing times range from 1 to 5 business days depending on the method chosen.
• Xe888 reserves the right to suspend or hold withdrawals for investigation purposes if suspicious activity is detected on an account.
• Withdrawals to third-party accounts are not permitted — all withdrawals must be made to an account registered in your own name.
• If there is an active bonus in your account, the bonus wagering requirements must be fulfilled before a withdrawal can be processed.

Xe888 offers a variety of bonuses and promotions to new and existing members from time to time. Each bonus offer is subject to specific terms and conditions stated on the respective promotions page. Those specific terms form part of this agreement and should be read together with it.

The following general terms apply to all xe888 bonuses:

• Bonuses cannot be directly converted to cash without fulfilling the stipulated wagering requirement.
• The wagering requirement is calculated as a multiple of the bonus amount received, as specified in the terms of the offer.
• Only one bonus may be active on an account at any one time unless otherwise stated.
• Bonuses may only be used on eligible games as listed in the offer's terms.
• If there is evidence of bonus abuse or system exploitation, xe888 reserves the right to void the relevant bonus and any associated winnings.
• Each bonus has a specified validity period — expired bonuses cannot be reactivated.

Xe888 reserves the right to modify, suspend, or terminate any promotion at any time with or without prior notice. The decision of xe888 management regarding bonus disputes is final.

All games offered on the xe888 Platform — including video slots, live casino, sports betting, table games, and e-sports betting — are subject to the specific rules and conditions of each game. Players are responsible for understanding the game rules before placing any bets.

For sports betting and tournaments, the following points should be noted:

• All confirmed bets are final and cannot be cancelled, except in cases of event cancellation or unforeseen circumstances recognised by xe888.
• Odds displayed are accurate at the time of display and may change before a bet is confirmed.
• Xe888 reserves the right to void or correct bets in the event of a technical error or inaccurate odds being offered.
• Bets placed on events that have already concluded before the bet is confirmed by the system are invalid and will be voided.

For casino and slot games, the Random Number Generator (RNG) in use has been audited and certified by independent international bodies. The Return to Player (RTP) percentage displayed for each game is accurate and reflects the long-term average — it does not guarantee results for any individual gaming session.

Use of the xe888 Platform is subject to a strict code of conduct. The following activities are strictly prohibited and may result in the immediate suspension or permanent closure of your account, along with the forfeiture of all funds and bonuses:

• Identity fraud — register using another person's identity or false information.
• Money laundering — use the platform to process or conceal illicit funds.
• Use of automated software — use bots, scripts, or third-party software to automate gameplay or betting.
• Bonus abuse — exploit loopholes in the promotions system, create multiple accounts to claim bonuses repeatedly, or collude with other players for this purpose.
• Game manipulation — any attempt to unfairly influence game outcomes.
• Threats or harassment — threaten or harass xe888 staff or other players through any communication channel.
• Unauthorised access — attempt to hack, attack, or breach the IT systems of the xe888 Platform.

Xe888 cooperates fully with law enforcement authorities in any investigation relating to illegal activities occurring on our Platform. We reserve the right to share relevant account information with authorities when required by law.

Xe888 strives to ensure the Platform remains available and fully operational at all times. However, we cannot guarantee that the Platform will always be free from technical disruptions, system downtime, or third-party issues beyond our control.

To the extent permitted by applicable law, xe888 shall not be liable for:

• Financial losses resulting from technical disruptions, internet disconnections, or third-party errors during an active game session.
• Any indirect, incidental, or consequential damages arising from use of the Platform.
• Financial losses resulting from sharing your account login credentials with others.
• Game outcomes affected by technical failures beyond xe888's control.

In the event of a technical error affecting a game or transaction, xe888 will investigate the matter and take appropriate corrective action. xe888's decision in resolving such cases is final.

The collection, use, and protection of your personal data are governed by xe888 Privacy Policy which forms part of this agreement. By using the xe888 Platform, you agree to how we process your personal data as described in the Privacy Policy.

Xe888 uses 256-bit SSL encryption to protect all personal data and financial transactions. We will not sell, rent, or share your personal data with third parties for marketing purposes without your consent. Two-factor authentication (2FA) is available and strongly encouraged for all accounts to ensure maximum security.

Xe888 is deeply committed to responsible gaming practices and the well-being of our players. Online entertainment is meant to be enjoyed within healthy limits. If gaming begins to affect your daily life, personal relationships, or finances, it is time to seek help.

Through the xe888 platform, players can access the following tools at any time via account settings:

• Deposit Limit — set daily, weekly, or monthly deposit limits to control your spending.
• Betting Limit — set a maximum betting limit per session or time period.
• Temporary Self-Exclusion — suspend your account for a period of between 24 hours and 6 months.
• Permanent Self-Exclusion — permanently close your account if you believe that is the best decision for you.
• Reality Check — enable session time reminders to help you monitor the duration of your gaming sessions.

For more information and support resources, please visit the Responsible Gaming .

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms, or the use of the xe888 Platform, must first be addressed through xe888's internal dispute resolution process before any further action is taken.

To submit a complaint or dispute, please contact the xe888 customer support team via Live Chat or email at [email protected]. We are committed to investigating and resolving every complaint within a reasonable timeframe, not exceeding 14 working days from the date the complaint is received.

If you are not satisfied with the outcome of our internal resolution process, you have the right to refer the dispute to an independent alternative dispute resolution (ADR) body. xe888 will provide information on the relevant ADR options upon request.

If you have any questions regarding these Terms and Conditions or any aspect of the xe888 Platform, our team is available to assist you at any time.